Empfango
Empfango + Telegram
Yes, Empfango connects with Telegram — and answers incoming messages to your bot with the AI assistant.
Connect your own Telegram bot and Empfango's AI assistant answers incoming chat messages automatically — with the same knowledge and skills as on the phone. The bot token is stored securely in our Germany-hosted integration service.
What the integration can do
Answer messages
The AI assistant replies to incoming Telegram messages in natural language.
Use your knowledge
Answers are based on the same knowledge you set up for the phone.
Around the clock
Enquiries are answered instantly, even outside business hours.
Typical use cases
Support chat
Customers ask questions via Telegram and get an informed answer at once.
Reachability
People who prefer texting over calling get the same service on their channel.
International enquiries
The assistant replies multilingually — matching the writer's language.
Connect in four steps
- 1Create a bot via @BotFather in Telegram (/newbot) and copy the token
- 2In Empfango, go to Settings → Integrations and pick Telegram
- 3Paste the bot token and confirm the connection
- 4Send a test message to your bot — the AI assistant replies
Frequently asked questions
Yes. You create a free bot via @BotFather and store its token in Empfango.
The token is stored securely in our Germany-hosted integration service and used only for the connection.
