EmpfangoAI phone assistant pricing that grows with you
Pricing
Fair pricing, no surprises
30-day money-back guarantee — no setup fee, cancel anytime.
For solopreneurs
- 1,000 minutes of talk time
- 10 assistants
- WhatsApp forwarding
- Email support
30-day money-back guarantee — no setup fee, cancel anytime
For growing teams
- 2,500 minutes of talk time
- 50 assistants
- Appointment booking (Calendly/Cal.com)
- Priority support
30-day money-back guarantee — no setup fee, cancel anytime
For larger teams
- 5,000 minutes of talk time
- Unlimited assistants
- All channels incl. API access
- Priority support
30-day money-back guarantee — no setup fee, cancel anytime
For multi-site & groups
- Unlimited talk time
- Unlimited assistants
- All channels incl. API access
- Dedicated contact
30-day money-back guarantee — no setup fee, cancel anytime
What does an AI phone assistant cost?
AI phone assistant, answering service or your own staff?
| Criterion | Empfango (AI) | Traditional answering service | Own phone staff |
|---|---|---|---|
| Cost per month | from €99 flat | approx. €50–400 (base fee + per-call billing) | from approx. €1,500 (part-time incl. payroll costs) |
| Availability | 24/7, including weekends and holidays | mostly office hours, off-hours at a surcharge | working hours, gaps for holidays and sick leave |
| Call peaks | any number of calls in parallel | hold queue depending on load | one call at a time |
| Appointment booking | directly in your calendar (Google, Outlook, Calendly, Cal.com) | rarely, usually just a note | yes |
| Call notes & transcript | automatic after every call | depends on provider and plan | manual |
| GDPR & DPA | EU processing, DPA included in every plan | depends on the provider, often on request only | handled internally |
| Contract terms | cancellable monthly | often 12-month terms | employment-law notice periods |
Minutes & fair use: how we count
Common questions about the plans
How does the money-back guarantee work?
You pick a plan and get started right away. If you're not satisfied within the first 30 days, we'll refund your payment — no questions asked, just get in touch.
Can I cancel anytime?
Yes. All plans are billed monthly with no minimum term.
What happens if I exceed my minutes?
We notify you in good time and you can flexibly switch to a larger plan.
How much does an AI phone assistant cost?
Typical market prices range from about €35 to €250 per month. With Empfango, the AI phone assistant starts at €99 per month (Solo), Start costs €249, Pro costs €449 and Verbund starts at €899 — no setup fee, cancellable monthly.
Is a DPA (data processing agreement) included in the price?
Yes. The DPA under Art. 28 GDPR is part of every plan — including Solo. No privacy features are reserved for a more expensive tier.
Are there setup fees or hidden costs?
No. There is no setup fee, no per-call cost, no rounding and no automatic top-ups. You pay only your plan's monthly flat rate.
Is an AI phone assistant worth it for small businesses?
Especially there: if you can't answer calls while working, jobs go to the next search result. The Solo plan costs €99 per month — less than a single lost job in most trades, and cheaper than any answering service with comparable availability.
How much does a traditional answering service cost in comparison?
Office services usually charge a base fee plus €0.80–2 per answered call. At 200 calls per month you quickly reach €200–450 — for office-hours availability only. An AI phone assistant answers around the clock at a flat rate.
Can I switch between plans?
Yes, anytime effective the next month — up or down. Assistants, phone numbers and settings are fully preserved when you switch.
Who is the Verbund plan for?
For groups, chains and multi-location businesses: unlimited talk time, unlimited assistants, all channels including API access and a dedicated contact — from €899 per month, depending on locations and requirements.
