EmpfangoThe AI switchboard for your business
Empfango greets callers like a switchboard: it clarifies the request, answers standard questions and hands over to the right person – no busy signal, no hold queue.
A staffed switchboard is expensive, a touch-tone menu (“press 1 for …”) is frustrating. An AI switchboard combines the best of both: callers simply speak naturally, the AI recognises the request and resolves it directly – or routes it with full details. Your company stays reachable even when every line and every colleague is busy.
What the AI switchboard does
Answer every call immediately
Even when several people call at once: every call is answered instantly – during the day, in the evening and on weekends.
Recognise and hand over requests
The AI asks follow-up questions, identifies the request and hands it to the right person or department – as a prioritised task with transcript and summary.
Resolve standard questions directly
Opening hours, directions, general information: the switchboard answers recurring questions itself. Your team is only contacted for what truly needs a human.
Three steps to your AI switchboard
Configure your reception
Define greeting, knowledge base and responsibilities – in minutes, without a PBX project.
Connect your number
Your main number stays. Calls reach the AI switchboard via call forwarding – all of them, or only when nobody picks up.
Receive handovers
Your team gets structured call notes via dashboard, email, WhatsApp or webhook – including callback number and priority.
Privacy as a switchboard should handle it
All speech processing of the AI switchboard runs on EU servers. Every conversation starts with a transparent announcement about AI use and recording – compliant with GDPR and the EU AI Act.
Your call data belongs to you: transcripts and summaries can be exported and deleted at any time, call audio is not stored permanently.
Frequently asked questions
An AI switchboard is a voice-controlled assistant that answers incoming calls, clarifies the request in conversation and hands it to the right person or department – like a human reception, but available around the clock.
Yes. Instead of reading out keypad options, the AI understands free speech. Callers simply state their request – which significantly reduces abandonment compared with classic IVR menus.
Empfango captures every request in a structured way and hands it over as a task with transcript, summary and callback number – in the dashboard, via email, WhatsApp or webhook into your systems.
Yes. You keep your number and PBX and only set up call forwarding to the AI switchboard – permanently, when busy or outside business hours.
Empfango starts at €99 per month – considerably less than a staffed reception or an external phone service. Cancellable monthly, 30-day money-back guarantee.
