EmpfangoAI phone service: your front office, without the call centre
A classic phone answering service bills per call and works office hours. Empfango's AI phone service answers every call – instantly, in parallel and around the clock, at a fixed monthly price.
External office services answer calls in your company's name and write call notes – a proven model with limits: restricted hours, per-call pricing, changing staff who don't know your business. An AI phone service works differently: it knows your services, prices and processes, answers immediately instead of collecting messages, and scales with you – whether one call a day or fifty.
What the AI phone service handles for you
Answering in your name
Empfango answers with your company name, responds to questions about services and prices, and treats callers exactly the way you specify.
Call notes like a real secretary
After every call you receive a structured note with request, contact details and next steps – plus the full transcript.
Coordinate appointments and callbacks
The service books appointments straight into your calendar and creates prioritised callbacks – with integrations for Google Calendar, Outlook, Calendly and Cal.com.
How to start with the AI phone service
Create your profile
Add your company, services and typical requests – the assistant derives its answers from this.
Choose your coverage
Fully outsourced or overflow only: you decide whether the service takes all calls or only those you can't answer.
Receive your notes
Call notes and tasks arrive automatically where you work – dashboard, email, WhatsApp or via webhook into your CRM.
Phone service without privacy trade-offs
Unlike many call-centre services, your call data stays in the EU with Empfango: speech processing on EU servers, a transparent AI announcement at the start of every call, no permanent storage of call audio.
That makes the AI phone service usable even where classic providers fail privacy requirements – for example medical practices, law firms and financial services.
Frequently asked questions
An AI phone service answers calls for your business like an external front office – except an AI answers: instantly, in parallel, around the clock and at a fixed monthly price instead of per call.
A classic office service shines in very individual, long conversations. For reachability, recurring questions, appointment booking and message taking, the AI is faster, cheaper and always available. Many companies combine both: AI first, humans for edge cases.
Usually the same day: create your profile, set up call forwarding, done. No new hardware and no long-term contract required.
Empfango costs from €99 per month – with no per-call or per-minute billing. For comparison: classic phone services often charge per answered call. Cancellable monthly, 30-day money-back guarantee.
Yes. Speech processing on EU servers, an announcement about AI use and recording at the start of each call, deletable transcripts – designed around GDPR and the EU AI Act.
