EmpfangoEmpfango Blog
30 October 2026 · 7 min read
No-show at night: cover without a private phone
How security companies cover a night-shift no-show without the dispatcher on a private phone: escalation chain with timings, fallback and working-time law.
4 November 2026 · 8 min read
Sick calls by phone: what the GDPR allows
Health data under Art. 9 GDPR by phone: which details of a sick call are allowed, which are not, and what announcement, deletion policy and DPA contribute.
6 November 2026 · 7 min read
Cleaning complaints: from call to case in 60 s
From the client's call to a documented case: capture site, area, defect and deadline, request a photo via WhatsApp, notify the site manager, confirm back.
21 October 2026 · 7 min read
Sick leave in cleaning: the cost of phone time
Sick leave in commercial cleaning: 71.3% of companies report more absences. A worked example of what a site manager loses on the phone each year.
23 October 2026 · 7 min read
AI in security services 2026: the control room
AI in security services: 86% expect AI to become standard, says Lünendonk 2026. What it means for control rooms, dispatch and routine calls, with sources.
28 October 2026 · 7 min read
Phone answering costs for a cleaning company
Phone answering costs for a cleaning company with 40 staff: human answering service, in-house office staff or an AI phone assistant from €99. With sources.
4 September 2026 · 5 min read
Introducing an AI phone assistant: 3 strategies from real projects
Many callers hesitate to talk to an AI on the phone. Three proven strategies from real customer projects show how a successful rollout works: build on familiar voice menus, mirror your contact form on the phone, and serve knowledge on demand.
12 June 2026 · 8 min read
How much does an AI phone assistant cost? Prices and pricing models in 2026
AI phone assistants cost between roughly €30 and several hundred euros per month depending on the provider. This overview explains the pricing models, hidden cost factors and when an assistant pays for itself.
12 June 2026 · 7 min read
fonio.ai alternatives in 2026: 5 AI phone assistants compared
fonio.ai is one of the best-known AI phone assistants in the DACH region – but not the best fit for every use case. Five alternatives at a glance, with strengths, target groups and the criteria that matter when switching.
12 June 2026 · 7 min read
GDPR-compliant AI phone assistant: the checklist for businesses
An AI phone assistant processes voice, names and often sensitive requests – in other words, personal data. This checklist shows what businesses need to look for so that using one is GDPR-compliant.
10 June 2026 · 6 min read
The EU AI Act and AI telephony: what applies from August 2026
The EU AI Act regulates artificial intelligence by risk class – and it affects AI phone assistants too. What businesses need to know and implement by 2 August 2026.
8 June 2026 · 5 min read
Voicebot vs. IVR: the difference explained simply
“Press 1 for …” or a real conversation? IVR and voicebots solve the same problem in very different ways. This comparison shows when each system fits.
13 June 2026 · 9 min read
AI phone assistants from Germany: providers compared (2026)
Looking for an AI phone assistant from Germany? The market is growing – but not every German company processes data in the EU. This comparison covers the key providers with their strengths, target groups and privacy profiles.
13 June 2026 · 8 min read
GDPR-compliant alternative to Retell AI, Vapi & Bland: voice AI from the EU
Retell AI, Vapi and Bland are developer-friendly US platforms for voice AI – but for European businesses with GDPR obligations they create concrete compliance hurdles. What EU alternatives must deliver, and how Empfango meets those requirements.