EmpfangoCase studies: the AI phone assistant in action
How businesses solve their phone availability with Empfango's AI phone assistant – with starting point, solution and results.
Sternen Service Pfeifer Meisterwerkstatt
Sternen Service Pfeifer, a master car repair shop in Erfurt, receives up to 40 calls a day – almost always with the same request. Empfango takes every enquiry in the caller's language and summarises it via WhatsApp for owner and caller.
Read the case study →up to 40
calls per day answered automatically
multilingual
intake in the caller's language
via WhatsApp
summary to owner and caller – right after the call
Sekuris Dienstleistungen GmbH & Co. KG
At Sekuris Dienstleistungen GmbH & Co. KG, internal calls and applicant enquiries were blocking the managing director's line. Today Empfango triages every request automatically – and only puts genuine customer enquiries through.
Read the case study →3
request types recognised and routed automatically
live
transfer to management – only for customer enquiries
0
customer enquiries lost on hold
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