Car repair shop relieved: up to 40 calls a day, answered in any language

The starting point

At the Sternen Service Pfeifer master workshop in Erfurt the phone rings up to 40 times a day – and almost every call follows the same pattern: a customer has a problem with their car, and the workshop needs the same details to prepare a quote – name, car model, year of manufacture and the VIN.

Every one of these calls interrupts work at the lift. On top of that, many customers speak little or no German. Taking enquiries in English or other languages cost extra time – or the details arrived incomplete and the workshop had to call back.

The solution with Empfango

Today Empfango's AI phone assistant answers every call and runs the same intake conversation – precisely and in the caller's language. The AI collects the details the workshop needs for a quote in a structured way: name, car model, year of manufacture and VIN.

Right after the call, Empfango sends a WhatsApp message with the summarised contact request – to the business owner and to the caller. Both have the same information, and the conversation can continue directly in the chat: follow-up questions, appointment, quote.

The result

The workshop no longer misses an enquiry and the team keeps working without interruptions. Every request arrives complete and structured – no matter which language the customer calls in.

• Up to 40 calls a day are answered automatically – without interrupting work in the workshop.
• Name, car model, year and VIN are complete after every call – no more call-backs for missing details.
• International customers are served reliably – the AI automatically switches to the caller's language.
• The WhatsApp summary to owner and caller turns every phone call into a direct line to the customer.