EmpfangoAI Phone Assistant for the Trades
On site the phone rings unanswered – and the next job goes to the competition. Empfango answers every call and sends the enquiries sorted to your phone.
Trade businesses lose real money to unanswered calls: anyone who can't reach you simply calls the next firm. Empfango picks up for you, qualifies the enquiry and delivers everything important by WhatsApp or email – whether you're up on the roof or down in the trench. With automatic call answering, no job gets lost – whether you're on a building site or already done for the day.
What Empfango handles for your business
Take new jobs
Most callers want to place a job. Empfango records name, trade, location and request so all you have to do is call back.
Emergencies & urgent cases
Burst pipe or heating failure? Empfango recognises urgent matters and reports them to you immediately, prioritised.
Coordinate appointments
Empfango fields questions about appointments and reschedules and bundles them, so you don't have to pick up ten times a day.
Why tradespeople use Empfango
No job gets lost
Every call is answered – in parallel and after hours too. Nothing that comes in is left lying around.
Enquiries sorted to your phone
You get every enquiry as a clean summary by WhatsApp or email. No scraps of paper, no guessing who to call back.
No new technology
Empfango works with your existing phone number. No new device, no training.
What the AI assistant handles on the phone – GDPR-compliant
An AI assistant on the phone can do more for a trade business than just take messages: it captures new enquiries with name, address, trade and request, recognises emergencies like burst pipes or heating failures and reports them immediately with priority, coordinates appointment requests and rescheduling, and answers standard questions about your services and service area itself. You receive every enquiry as a structured summary by WhatsApp or email – instead of a half-intelligible voicemail.
And trade businesses don't have to take any risks on data protection either: with Empfango, all voice processing runs on EU servers and every conversation starts with a fixed announcement about AI use and recording – just as the GDPR and the EU AI Act require. Call audio is not stored permanently, and a data processing agreement is included. Our blog checklist shows what GDPR-compliant AI telephony comes down to in detail.
Frequent questions from the trades
Empfango summarises every call and sends it to you by WhatsApp or email – with name, request and callback number. You decide when to respond.
Yes. Empfango is reachable around the clock and takes calls outside your working hours too.
No. You keep your existing number; calls are forwarded to Empfango when needed.
Empfango starts at €99 per month – measured against a single missed job it pays off quickly.
Every call is answered immediately – even on site or after hours. Instead of a voicemail you receive a structured enquiry with callback number, address and request.
Yes. Unlike an office service that bills per call and only passes on notes, Empfango knows your trades and services, answers standard questions itself and costs a fixed monthly price.
Capture enquiries with all key details, recognise and immediately report emergencies, coordinate appointments, answer standard questions about services and prices, and send every enquiry to your phone as a summary. Only the skilled work stays with you.
With the right provider, yes: what matters is EU data processing, a clear announcement about AI use and recording, and a data processing agreement. Empfango covers all three out of the box – in every plan.
