Appointment requests
Patients ask for appointments, reschedule or cancel. Empfango captures the request with all the key details and hands it to your practice team.
AI Phone Assistant for Medical Practices
Take the load off your front desk: Empfango answers calls when the line is busy and captures appointment requests, prescription queries and callbacks in a structured way – GDPR-compliant and hosted on EU servers.
In every practice the phone rings exactly when the front desk is already busy. Callers wait on hold, hang up and try again later. Empfango catches those calls, answers recurring questions and passes everything important on to your team, cleanly documented.
Requests Empfango handles for you
Prescriptions & referrals
Repeat prescriptions and referrals are recorded in a structured way – including name, date of birth and request – so your team only has to approve them.
Organising callbacks
Empfango recognises urgent matters and creates a prioritised callback instead of leaving patients waiting on hold.
Why practices choose Empfango
Built GDPR-compliant
Voice processing on EU servers, fixed announcements about AI use and recording. Designed for the data-protection requirements of healthcare.
Never busy again
Several calls at once – no one hears the busy tone, not even during consultation hours.
A relieved practice team
The front desk gets noticeably calmer. Your team looks after the people in the room instead of the constantly ringing phone.
Frequent questions from practices
Is Empfango GDPR-compliant for medical practices?
Yes. All voice processing runs on EU servers, and every call begins with an announcement about AI use and recording. Empfango is built from the ground up for the data-protection requirements of healthcare.
Can Empfango book appointments directly?
Empfango captures the appointment request with all relevant details and hands it to your practice team. The final booking stays in your hands.
What happens with urgent emergencies?
Empfango is not a replacement for emergency services and clearly points to 112 or the on-call medical service in an emergency. Urgent but non-life-threatening matters are recorded as a prioritised callback.
What does an AI phone assistant for a practice cost?
Empfango starts at €99 per month. You can try the assistant free and decide afterwards.