What is call transfer (Anrufweiterleitung)?
Call transfer refers to passing a call to another person, department or number. It can happen before answering (like call forwarding) or during the conversation, for example to connect the caller to the right contact.
In daily use, call transfer ensures callers reach the right contact – without having to call several times. It's closely related to call forwarding, but often means the targeted connecting of a call in progress.
An AI phone assistant qualifies the request in advance and can transfer the call to the right place when needed or create a prioritised callback. That way every request arrives where it gets handled.
Related terms
Call forwarding (Rufumleitung)
Automatically forwards incoming calls to another number or service.
IVR (Interactive Voice Response)
An automated voice dialogue system that guides callers via a key menu.
Virtual phone system
Manages calls in the cloud, without on-site hardware.