What is a virtual phone system?
A virtual phone system (cloud PBX) manages incoming and outgoing calls over the internet rather than via an on-site phone system. Functions like greeting, routing and reporting run in the cloud and can be used location-independently.
Because no on-site hardware is needed, a virtual phone system is quick to set up and flexible to adapt. Teams can be reachable under the same number across locations and from home.
Paired with an AI phone assistant, the virtual phone system answers calls even when no one is free. Empfango handles the pickup, captures requests and ensures seamless availability – around the clock.
Related terms
SIP trunk
Connects a phone system to the public telephone network over the internet.
Call transfer (Anrufweiterleitung)
Forwards a call before or during answering to another destination.
AI phone assistant
Answers calls on its own, understands the request and replies in natural language.