EmpfangoAI Phone Service for Law Firms
Clients expect availability and discretion. Empfango answers calls professionally, captures the matter in a structured way and forwards it confidentially to the right place.
In a law firm every call ties up valuable time – and interrupts focused work. At the same time no client matter may be lost. Empfango takes over call handling, records appointments and callback requests and lets you work undisturbed without ceasing to be reachable.
Matters Empfango reliably captures
Client enquiries
New and existing clients describe their matter. Empfango records it in a structured way and assigns it to the right department.
Appointment & callback requests
Empfango records appointment wishes and callback requests and hands them to your secretariat with all the key details.
Qualifying first contact
What is it about, how urgent is it, who is calling? Empfango clarifies this in advance so your team calls back prepared.
Why law firms trust Empfango
Discreet & GDPR-compliant
Processing on EU servers, fixed announcements about AI and recording. Confidentiality is built in at the core.
Always reachable
No client ends up nowhere – even when the secretariat is in a meeting or unstaffed.
Work with focus
You're no longer pulled out of every case file. Matters arrive bundled and prepared.
Call answering for lawyers: mandates begin on the phone
For law firms, the unanswered call is more expensive than in almost any other industry: behind the number is often a new mandate — and whoever can't reach a firm dials the next one in the search results. Empfango answers every call immediately, including during hearings, meetings and after office hours.
At first contact the AI captures what matters for the callback decision: name and callback number, area of law, a short description of the matter and — where relevant — notes on running deadlines or particular urgency. Urgent matters are flagged and passed on immediately; routine enquiries land structured in your callback list.
Confidentiality is preserved: processing runs GDPR-compliant on EU servers, call audio is not stored permanently by default, and a DPA under Art. 28 GDPR is included in every plan. Every call starts with a transparent AI disclosure — callers always know they are speaking with an assistant.
The AI books initial consultations directly into the firm's calendar. First contact happens prepared — with the matter already captured instead of an empty appointment slot.
Frequent questions from law firms
Yes. All processing runs on EU servers, and every call begins with an announcement about AI use and recording. Empfango is designed for confidentiality.
Yes. Whether a law firm, tax advisory or notary's office – Empfango adapts the conversation to your practice.
Empfango captures the matter and assigns it to the right contact or department, so the callback comes from the right place.
Empfango starts at €99 per month – cancellable monthly, no setup fee.
Classic law-firm phone services charge per call or minute. Empfango costs from €99 per month – with unlimited calls, including transcripts and prioritised callbacks.
An external phone service takes messages but doesn't know your matters and raises confidentiality questions. The AI assistant runs on EU servers, follows fixed conversation guidelines and hands over to the right person in a structured way.
Processing runs exclusively on EU servers, call audio is not stored permanently by default, and the DPA under Art. 28 GDPR is part of the contract. Handovers reach only the recipients you define within the firm.
Yes. If a caller mentions a deadline, a court date or clear urgency, the matter is flagged accordingly and passed on immediately — instead of waiting in the regular callback list.
