EmpfangoAI phone assistant for hotels
The front desk is busy — and the phone rings in parallel. Empfango takes reservation and guest enquiries so no call and no booking gets lost.
In a hotel, reachability decides bookings: whoever can't get through books elsewhere. Empfango answers the phone around the clock, takes reservation and guest enquiries, captures dates, number of guests and contact details and answers simple questions itself. Your front-desk team keeps its head free for the guests in front of them.
What Empfango handles for your hotel
Take reservation enquiries
Empfango captures dates, number of guests and contact details and delivers the enquiry sorted to the front desk.
Answer guest questions
Common questions about check-in, amenities or directions Empfango answers itself — around the clock.
Forward requests
Personal or special requests Empfango forwards to the front desk instead of parking them on voicemail.
Why hotels use Empfango
No booking gets lost
Every call is answered — in parallel and at night. Enquiries don't pile up while the front desk is busy.
GDPR-compliant & in the EU
All speech processing runs on EU servers, every call starts with a fixed notice about AI and recording.
No new technology
Empfango works with your existing phone number. No new device, no switchover.
Common questions from hospitality
Yes. Empfango captures the request, dates, number of guests and contact details and delivers the enquiry sorted to your front desk.
No. Empfango only gives information that's stored and otherwise takes the enquiry for your team to clarify.
Yes. Empfango is reachable at all times — even at night when the front desk is unstaffed.
No. Empfango works with your existing number — you simply forward calls.
