EmpfangoAI Phone Assistant for Hospitality
While your team is with the guests, the phone rings. Empfango takes reservations and enquiries – around the clock, without anyone having to interrupt the service.
In a full service no one has a hand free for the phone – and that's exactly when guests call to book. Empfango picks up, takes reservation requests and answers recurring questions about opening hours and the menu, so no guest and no booking is lost.
What Empfango handles in your restaurant
Take reservations
Date, time, party size, name – Empfango captures the reservation in full and hands it to your team or reservation book.
Answer frequent questions
Opening hours, location, parking or whether dogs are welcome – Empfango answers standard questions automatically.
Calls outside opening hours
Even when you're closed, Empfango takes calls instead of leaving guests with an unanswered line.
Why hospitality relies on Empfango
No interrupted service
Your team stays with the guests. Empfango takes the phone – even at peak times.
Bookable around the clock
Guests reserve after hours too. No more missed booking just because no one picked up.
Multilingual
Empfango takes calls in English and other languages too – handy for guests from abroad.
Phone reservations: service stays with the guest
In a restaurant the phone always rings when the house is full — and every answered call interrupts service at the table. Empfango takes reservation calls in parallel with your operation: date, time, party size, name and phone number are captured in conversation and handed to your team immediately.
Nothing is lost outside opening hours either: whoever wants to book a table on Sunday morning for the evening is served instead of put off. Frequent questions — opening hours, cuisine, terrace, parking — the AI answers directly without anyone having to pick up.
Guests who don't speak German are no problem: the assistant holds conversations in English and other languages too — same reservation intake, same handover to your team.
The handover happens on the channel your shift actually watches: a WhatsApp or e-mail message with all reservation details, or directly as a calendar entry on request.
Frequent questions from hospitality
Yes. Empfango captures date, time, party size and name and hands the reservation to your team or reservation system.
Yes, around the clock. That way calls don't get lost even when the kitchen is closed.
Empfango takes calls in English and other languages too.
Empfango starts at €99 per month – cancellable monthly, no setup fee.
Yes. Empfango captures reservation requests in natural language – date, time, party size, special requests – and enters them into your calendar or reservation system.
That's exactly when the AI shines: it answers any number of calls in parallel while your team stays with the guests. No busy signal, no lost reservation.
Yes. The AI captures order requests in a structured way — dish, pickup time, name, phone number — and hands them to the kitchen or counter immediately via WhatsApp or e-mail.
By default as an instant message with all details (WhatsApp/e-mail) and as a calendar entry on request. Your shift sees every reservation without learning a new tool.
